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CONSULTING

Realize
Excellence
in Retail

CONSULTING

Realize
Excellence
in Retail

Reimagine your customer experience and store operations.

“You have real skills in organizational enablement and this meeting was another shining example of your talent. We are lucky to have you on our team.”

– Rob DeMartini, CEO, Purple

I am passionately customer-focused and hold the keys to strong store execution in the “next” normal of brick and mortar. My retail expertise and “fresh eyes” are just what you need to overcome your challenges.

Hand in hand with retail executives, I work to evaluate current store operations and develop strategies that streamline how stores operate, resulting in excellent customer experiences and top-line sales.

I listen. Understanding your vision and goals is essential, and my capabilities provide the solutions to achieving success.

My Capabilities
Customer Experience Excellence
Evaluate Selling Model/Customer Experience
    • Beginning from initial customer contact, I help retailers map the customer experience through all its stages. By understanding what customers say, I will connect their experience to in-store behaviors.
Customer Experience Training
    • After mapping the customer experience, I will refine how store associates are scheduled, trained, how their engagement with customers drives conversion, and how technology might benefit the overall experience.
Store Operations Excellence

Store Visits with CEO/Head of Stores

    • Seeing your store firsthand is tremendously valuable. Side by side with you on a walkthrough, I will provide an objective evaluation with insights only an expert can offer.

Store Operations Audit/Review

    • Excellent store operations are essential for becoming a best-in-class store. To help you get there, I’ll take a deep dive into your systems and processes, identify problem areas, and formulate practical solutions that are easy to implement. No matter what your hurdles are — from inefficient processes to bankruptcy reorganization — approaching them with a new way of thinking will put you on the path to success.​

District Manager Effectiveness

    • Your business needs to be supported by your people, empowered with the tools for retail success. I work with district managers to give them the training and insights necessary to run your stores more efficiently and successfully.
Become best-in-class retail and schedule a discovery call!
Rachel Williamson Retail Consultant Ohio

My Specialties

Corporate Retail

Working with the CEO and Head of Stores, I bring “fresh eyes” to identify and help overcome challenges. I listen to understand your vision and goals. On a store visit together, I will provide an objective, expert perspective on the customer experience. Working collaboratively, we will formulate an easy-to-implement plan. It is about identifying customer pain points and crafting a solution that promotes loyalty and drives sales.

Bankruptcy Reorganization

Even the best brands can still run into adversity. When that happens, having someone with a history of creative problem-solving in restoring troubled projects, divisions, and departments is key. This is where I come in. As your partner, I can expertly evaluate your store operations, get things done, and help put you back on solid footing.

D2C

If you run an e-commerce business and are thinking about entering the brick and mortar space, I can help you operate a best-in-class store. My expertise and customizable Retail Playbook will empower you to make a successful transition from clicks to bricks!

Boutique Owners

Do you run a small business and want the same operationally excellent processes the most successful big retailers use? I bring proven store operations expertise from multibillion-dollar companies direct to your business.

Franchises

Are you ready to franchise your business but require bulletproof operational processes that ensure franchises adhere to brand standards? My store operations excellence will set you on the path to success.
Raving Reviews

You'll be in good company

"Rachel is a highly customer-focused leader, has a wealth of retail experience, and an ability to actively balance a tactical nature with deep strategic advisory capabilities."
JASON JUDD, CFO, JUSTICE
"Of the many capable leaders I have worked with, few have the perfect combination of strategic vision, leadership style, execution ability, and passion to deliver results – Rachel Williamson is one of those special leaders who does."
MARK RYSKI, CEO, HEADCOUNT CORPORATION
“If I could talk Rachel out of running her own business, I would hire her in a second and not worry about running my stores for a moment! Our entire Store Management team is super excited about Rachel’s “Running Great Stores Retail Playbook™”. Rachel has been so supportive of our team in getting the Playbook updated with our processes, up and running and rolled out to our stores! She did not just “throw us the keys” and say good luck. No more lost or not updated binders, a new manager or assistant manager would have the library at their fingertips! We think the RGS App will have an immediate positive impact!”
JEFF BRADSHAW, PRESIDENT, DISCOUNT FASHION WAREHOUSE
“I am so incredibly grateful for all you have done to help me. You gave me the confidence, support, and expertise I needed to open Firefly Boutique! You were very instrumental in building that confidence. I am blessed beyond words to know you. Thank you for all you have done!”
KRISTINE, OWNER, FIREFLY BOUTIQUE
“You’ve been INCREDIBLE with the clients you have worked with. Love your heart and grit. You came here when we needed you most, you did more than we had hoped for, you served Springfield well.”
ROB ALEXANDER, EXECUTIVE DIRECTOR, SPRINGFIELD SBDC
“Rachel is a wealth of knowledge with all things retail and what it takes to run a great retail store. I turned to Rachel when I needed expert advice in a quick fashion. She is kind, smart and I am so grateful that I found her. I highly recommend Rachel’s Consulting Services if you are struggling in your business and are not sure where to turn or what to fix first.”
MEREDITH BARFIELD, OWNER, THE EDITION SHOP, SAVANNAH, GA
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To learn more about how I can help, let’s talk.

I will help you start running great stores!
Let's talk!
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