Reimagine your customer experience and store operations.
“You have real skills in organizational enablement and this meeting was another shining example of your talent. We are lucky to have you on our team.”
– Rob DeMartini, CEO, Purple
I am passionately customer-focused and hold the keys to strong store execution in the “next” normal of brick and mortar. My retail expertise and “fresh eyes” are just what you need to overcome your challenges.
Hand in hand with retail executives, I work to evaluate current store operations and develop strategies that streamline how stores operate, resulting in excellent customer experiences and top-line sales.
I listen. Understanding your vision and goals is essential, and my capabilities provide the solutions to achieving success.
My Capabilities
My Specialties
Corporate Retail
Working with the CEO and Head of Stores, I bring “fresh eyes” to identify and help overcome challenges. I listen to understand your vision and goals. On a store visit together, I will provide an objective, expert perspective on the customer experience. Working collaboratively, we will formulate an easy-to-implement plan. It is about identifying customer pain points and crafting a solution that promotes loyalty and drives sales.Bankruptcy Reorganization
Even the best brands can still run into adversity. When that happens, having someone with a history of creative problem-solving in restoring troubled projects, divisions, and departments is key. This is where I come in. As your partner, I can expertly evaluate your store operations, get things done, and help put you back on solid footing.
D2C
If you run an e-commerce business and are thinking about entering the brick and mortar space, I can help you operate a best-in-class store. My expertise and customizable Retail Playbook will empower you to make a successful transition from clicks to bricks!
