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CONSULTING

Reach New Heights
in Retail

CONSULTING

Reach New Heights
in Retail

What it takes to build retail joy.

We want to help you become a store where customers love to shop, your teams love to work, and your revenue soars.

We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers. Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.

“Consistency is what transforms average stores into excellent stores.”

– Rachel Williamson

Our Specialities

Our expertise is informed by decades of leading companies to success.

Leadership Training

  • SLII Concepts Workshops (Situational Leadership through Blanchard)
  • StrengthsFinder (Gallup) Workshops
  • The Energy Bus
  • Power of Positive Leadership
  • Power of Positive Team Workshops & Keynotes

D2C to Brick-and-Mortar Retail

  • We help you move into brick and mortar and operate a best-in-class store.
  • Top-to-bottom expertise and our customizable Retail Playbook™.
  • Collaboratively formulate an easy-to-implement plan.
  • Post-opening support.
  • Successfully transition from clicks to bricks!

Brick-and-Mortar Retail

  • Proven store operations expertise from multibillion-dollar companies directly to your business.
  • Provide a fresh, objective, and expert perspective on the customer experience (I see what you don’t).
  • Identify and help overcome challenges by performing a gap analysis.
  • Collaboratively formulate an easy-to-implement plan.
  • Identify customer pain points and craft a solution that promotes loyalty and drives sales.

Our Capabilities

These are our most requested projects, but our full capabilities extend beyond them.

Processes & Infrastructure

  • Gap Assessment
  • Customer Journey
  • Customer Experience
  • Operational Health
  • Store of Tomorrow
  • Store Openings
  • Event & Conference Planning
  • Transformation
  • Infrastructure

Retail Talent Reinvention

  • Role Clarity
  • Labor Model
  • Talent Acquisition
  • Talent Assessment
  • Developing Talent
  • Retention
  • Managing Tasks
  • Retail Playbook™

Leadership Training

To grow brick-and-mortar stores, you need solid operational infrastructure and leaders who help their teams develop their strengths. Leverage one of our StrengthsFinder (Gallup), SLII (Situational Leadership), The Energy Bus, Power of Positive Leadership or Power of Positive Team Workshops & Keynotes workshops to help your team learn and use their strengths.

“Teams that focus on strengths every day have 12.5% greater productivity.”

– Gallup

SLII Concepts teach what it means to lead situationally. That means giving people the right support or direction at the right time, having authentic conversations that empower them, and caring about their growth. SLII Concepts introduces the art of diagnosing an individual’s or team’s development level and then using the appropriate leadership style in response.

Learn More About the SLII Experience →

SLII
Blanchard

“You have real skills in organizational enablement.”

– Rob DeMartini, CEO, Purple

Our Process

How we create remarkable experiences.

Pleasing our clients is our No. 1 priority. We want your store to be a legendary experience and stand the test of time, and that’s how we want your experience to be with us — exceptionally collaborative and constructive.

Step 1: Listen

We listen to you to understand your vision and challenges — we get the big picture.

Step 2: Learn

We complete a gap assessment to learn how your retail stores operate, document what we see, and then give you options on where to go next.

Step 3: Execute

The work gets done! We create the content in collaboration with your team.

Step 4: Deliver

We deliver the completed work and train your store teams.

Step 5: Support

We’ve got your back with ongoing support as needed. This includes store visits with your leaders to review operations, discover what else is required, and more.
Book a meeting with me →

Rave Reviews

"Rachel has the perfect combination of strategic vision, leadership style, execution ability, and passion to deliver results."
Mark RyskiFounder and CEO of Headcount Corporation
"Rachel is a transformative leader." She has a track record of leading immediate and sustainable results. She leads with a growth mindset and is driven to overcome any obstacle. Her strategic approach combined with her hands-on leadership enabled her to lead a remarkable turnaround in all areas of the business. Rachel acts with integrity in every situation. Her passion is infectious and starts creative thinking and entrepreneurial spirit in others. Rachel was an asset to our team, we all learned from her."
Anthea Goering VP Stores, LaSenza
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You'll be in good company.

To learn more about what we can do for you, let’s talk.

We will help you start running great stores!

Let's talk!
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100% woman-owned business