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CONSULTING

Retail has seen many disruptions, none as big as COVID 19...your next step matters.

CONSULTING

Retail has seen many disruptions, none as big as COVID 19...your next step matters.

Rachel Williamson Retail Consultant Ohio

Now is the time to reimagine your customer experience and store operations.  

Operating like you always have is a recipe for failure in today’s retail climate.
Rachel is customer-obsessed and holds the keys to strong store execution in the ‘next’ normal of brick and mortar.
Let’s work together to create a compelling in-store experience that generates sales and ensures the customer leaves with a smile on their face!
The customer journey has changed and you need to change with it or be left behind.

Ready to jumpstart your brand, making it stronger than ever and turn it into a nimble organization that can effectively respond to the demands of ever changing retail?

Services

Running Great Stores Expertise

Creating Unparalleled Customer Experiences

Training & Development

Building Operational Excellence

Sales Floor Leadership

Retail Consulting

Every business must be focused on their customers pain points and create solutions that creates loyalty and drives sales.  

My retail expertise and ‘fresh eyes’ are just what you need to work through your challenges.

I will listen to your vision and goals, conduct a store visit and provide an objective perspective on the customer experience and then work together to create an easy to implement plan.  

 

Phone Consulting

Looking for retail expertise?

Schedule a same day call and get the answers you need NOW!

I am available when you need it!  

Reviews

You'll be in good company

"Rachel is a highly customer-focused leader, has a wealth of retail experience and an ability to actively balance a tactical nature with deep strategic advisory capabilities."

JASON JUDD, CFO JUSTICE

"Of the many capable leaders I have worked with, few have the perfect combination of strategic vision, leadership style, execution ability and passion to deliver results – Rachel Williamson is one of those special leaders who does."

MARK RYSKI, CEO HEADCOUNT CORPORATION

My promise

Creating Unparalleled Customer Experiences that Deliver Top Line Sales

You don’t have to own a retail store to benefit from Rachel’s prowess in training teams to deliver exceptional customer experiences.  I get to the heart of what is keeping your teams from delivering the experiences you expect and working side by side to eradicate the issues permanently. 

My typical customer profile includes:

Corporate Retail

In working with the CEO and Head of Stores, I listen to their vision and goals, conduct a store visit and provide an objective perspective on the customer experience and then work together to create an easy to implement plan.  It is about focusing on the customer pain points and creating a solution that creates loyalty and drives sales, not executing a list of ideas from within the organization.  I bring retail expertise and fresh eyes to solve your problems.

D2C

Operating an eCommerce business and long to be in brick and mortar but not sure how to operate stores?  My expertise and customizable operating system will make a smooth transition from clicks to bricks!

Boutique Owners

Running a small business and want the same powerhouse processes the big retailers use?  I bring proven store operations expertise from billion dollar companies direct to your business. 

Franchises

Ready to franchise your business and need bullet proof operational processes to ensure franchises operate to your brand standards?  Leverage my best in class approach to creating operational efficiencies.

 

How it Works

1.

Start with a conversation where I listen to your concerns, goals and vision

2.

Immerse myself in your organization, observing and listening & build a plan to deliver on your goals

3.

Execute with rigor and attention to details until the project is complete

"Everything you want is waiting for you on the other side of consistency!"

-Rachel Williamson

It all starts with
getting in touch.