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PODCAST

The Running Great Stores Podcast

How to create remarkable customer experience, grow your operational excellence and become #1

 

WHERE TO LISTEN

PODCAST

The Running Great Stores Podcast

How to create remarkable customer experience, grow your operational excellence and become #1

 

WHERE TO LISTEN

About the podcast

The Running Great Stores podcasts are created for passionate retail leaders! Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.

Latest Episodes

Featured Episodes

S02 E04: Keys to building trust and empathy with your retail customers

Practical tips for how to elevate your team’s skill with customers.

S01 E08: Life of a store manager with Hugh Linn

Hugh shares  some of his best tips that any store manager can apply.

S01 E04: Conversion, the Last Great Retail Metric

Powerful tips to help store managers impact their results through a proper focus on Conversion driving behaviors.

 

 

Season 1

S01 E01: Effective Management of Retails Store Payroll

This podcast reviews the common myths and mistakes managers make when managing their store payroll along with solutions and recommended actions retail managers can take as they gear up for the holiday season.

S01 E02: Effective Management of Retails Store Payroll

We all have a personal brand, the question is, is it the brand you want? In this podcast, we dig into the basics of personal branding with easy to use action steps to create the brand you want.

S01 E03: Labor Scheduling – How high is up?

Creating a store schedule is something managers do every week, almost without thinking about it. In today’s podcast, we delve into the impact of effective scheduling on sales results.

S01 E04: Conversion, the Last Great Retail Metric

We discuss just how simple driving conversion really is and some powerful tips to help store managers and district managers impact their results through a proper focus on Conversion driving behaviors.

S01 E05: A Passion for the Customer

Franco D’Ambrosio is the Leader of the ascena Retail Group Service Desk Experience and has set the Gold Standard for service delivery. Franco shares his passion and secret to creating remarkable experiences.

S01 E06: Live and Love Retail

What a fun podcast with Ron Thurston! As Vice President of Intermix, a Gap brand, he has spent his life in retail and his passion for the industry shows! In this episode, Ron shares his passion for retail, giving back and creating exceptional customer experiences that start by being kind, always.

S01 E07: Passion for Recruiting and Training

My host is Kim Pagano, President of Publikimage, a retail consulting firm with a focus on brick and mortar stores. In this episode, you will learn tips for recruiting talent to your retail store and once you hire them, how to train and develop them to deliver amazing customer experiences.

S01 E08: Life of a Store Manager with Hugh Linn

Welcome to the first in the series called Life of a Store Manager. In today’s podcast, I am interviewing Hugh Linn, Store Manager for Lane Bryant in Orlando Fl. Hugh shares his passion for the customer (both internal and external) and gives some of his best tips that any store manager can apply.