What is the Retail Playbook™? Simply put, it’s how to run great stores. This easy-to-use, quick-to-implement digital tool gives you the framework to run an operationally excellent store that delivers superior customer experiences, which drive customer loyalty and top-line sales.
Even the smallest retail brands should have access to the best practices and proven methods that drive big retail brands’ success.
Now you can have it.
“We don’t rise to the level of our goals, we fall to the level of our processes.”
– Rachel Williamson
Someone once said, “We don’t rise to the level of our goals, we fall to the level of our processes.” To elevate your stores, you need better processes. When combined with improved culture and customer experience, excellent results will follow: reduced turnover, speedier hiring, and much more.
The Retail Playbook™ makes it easy to up your game.
The Retail Playbook™ is organized into easily digestible bursts of information, informed by proven best practices, and designed to maximize profitability, boost sales, improve customer satisfaction, and increase associate engagement.
You can get it today and be live within weeks. It moves as fast as you need it to.
It’s proven and ready to use as-is, but it becomes an even greater tool when you customize the processes to maximize your own internal policies and procedures. If you don’t have any, you can leverage existing Retail Playbook™ content and we can fine-tune it for you along the way.
You have several options for implementation and cost.
Get what you need, and nothing you don’t.
Working together, we evaluate your current processes to identify what level of Retail Playbook™ customization fits best. You can use your own content or we can collaborate to create fresh, custom-tailored material. Our hands-on training with field leaders will help you implement it properly throughout your team.
“Our entire Store Management team is excited about our new Retail Playbook™. No more outdated binders and missing content... A new manager now has all the tools they need to run a great store right at their fingertips! The RGS Retail Playbook™ has had an immediate positive impact!”
– Jeff Bradshaw, President, DFWh
"The Retail Playbook™ is a wonderful tool to have. It is so easy to update and makes it easy to educate new employees on our standards and expectations. Rachel helped me create our Retail Playbook™ from scratch in short order!"
– Meredith Barfield, Owner, The Edition Shop, Savannah, GA
"My managers and I went through the Retail Playbook™ and we were just blown away. It is so in-depth and step-by-step. I have a lot of retail experience but there were so many good reminders and things I never knew."
– Michael, Store manager
Get help picking a plan, schedule a demo, learn about pricing, and have all your questions answered.