RETAIL PLAYBOOK
“Our entire Store Management team is super excited about Rachel’s “Running Great Stores Retail Playbook”. Rachel has been so supportive of our team in getting the Playbook updated with our processes, up and running and rolled out to our stores! She did not just “throw us the keys” and say good luck. No more lost or not updated binders, a new manager or assistant manager would have the library at their fingertips! We think the RGS Retail Playbook will have an immediate positive impact!” Jeff Bradshaw, President, Discount Fashion Warehouse
What is the Retail Playbook? Simply put, it is how you run great stores. This easy-to-use, quick-to-implement digital tool gives you the framework to run an operationally excellent store that delivers superior customer experiences, which will drive customer loyalty and top-line sales.
Even the smallest retail brands should have access to the best practices and proven methods that the big brands have.
Now you can have it.
Someone once said, “We don’t rise to the level of our goals, we fall to the level of our processes.” To scale up, to franchise, to see any greater success, you need clear processes.
By improving processes and culture, and making ongoing improvements in customer experience, you will see excellent results, such as reduced turnover, speedier hiring, and more. The Retail Playbook is specifically designed for this.
The Retail Playbook is organized into easily digestible bursts of information, informed by proven best practices, and designed to maximize profitability, boost sales, improve customer satisfaction, and increase associate engagement.
You can get it today and be live in a week.
It’s proven and ready to use as-is, but it becomes an even greater tool when you customize the processes to maximize your branding. With customization, I will partner with you to tailor the Playbook to work best for both your store operations and brand’s needs — today and in the future.