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RETAIL PLAYBOOK

Your Guide to Operational Excellence

Now you, too, can
become best-in-class brick and mortar.

“Our entire Store Management team is super excited about Rachel’s “Running Great Stores Retail Playbook”.  Rachel has been so supportive of our team in getting the Playbook updated with our processes, up and running and rolled out to our stores!  She did not just “throw us the keys” and say good luck.  No more lost or not updated binders, a new manager or assistant manager would have the library at their fingertips!  We think the RGS Retail Playbook will have an immediate positive impact!”                                                                            Jeff Bradshaw, President, Discount Fashion Warehouse

What is the Retail Playbook? Simply put, it is how you run great stores. This easy-to-use, quick-to-implement digital tool gives you the framework to run an operationally excellent store that delivers superior customer experiences, which will drive customer loyalty and top-line sales.

Even the smallest retail brands should have access to the best practices and proven methods that the big brands have.
Now you can have it.

Rack of clothes

Why the Retail Playbook makes a difference

“My managers and I went through the Playbook and we were just blown away. It is so in-depth and step-by-step. I have a lot of retail experience but there were so many good reminders and things I never knew.”

Someone once said, “We don’t rise to the level of our goals, we fall to the level of our processes.” To scale up, to franchise, to see any greater success, you need clear processes.

By improving processes and culture, and making ongoing improvements in customer experience, you will see excellent results, such as reduced turnover, speedier hiring, and more. The Retail Playbook is specifically designed for this.

How the Retail Playbook works for you

There are three simple steps...

“This is so easy to use and access. My team and I can find answers immediately.”

It’s accessible…

The Retail Playbook is organized into easily digestible bursts of information, informed by proven best practices, and designed to maximize profitability, boost sales, improve customer satisfaction, and increase associate engagement.

It’s easy and quick…

You can get it today and be live in a week.

It’s customizable…

It’s proven and ready to use as-is, but it becomes an even greater tool when you customize the processes to maximize your branding. With customization, I will partner with you to tailor the Playbook to work best for both your store operations and brand’s needs — today and in the future.

Whether you’re an emerging brand, a D2C, a small boutique store, or pursuing franchising, these repeatable processes will drive top-line sales and help every part of your business thrive.

Pick your Playbook!

The Retail Playbook has several options for implementation and cost. You get what you need, and nothing you don’t.

Small Business Plan


Playbook Basics
  • Customize with your brand logo and colors
  • Full access to all Playbook content
  • Downloadable tools and templates
  • Best-in-class retail operations
  • One-on-one implementation with team

Enterprise Plan


Your Brand Operations
  • Customize with your brand logo and colors
  • Full access to all Playbook content
  • Downloadable tools and templates
  • Best-in-class retail operations
  • One-on-one implementation with team
  • Full customization — beyond best-in-class retail operations… it’s YOUR brand operations!
  • Monthly touchpoint with Chief Retail Strategic Advisor

What's your Playbook?

Get help picking a plan, schedule a demo, learn about pricing, and have all your questions answered.