Open the door to better brick and mortar.
It starts with being passionately customer‑focused and implementing proven, disciplined processes and tools. It ends with your business thriving.
Customers want to shop in stores that make them feel good about themselves and what they’re buying. Our long track record of retail success will help you do that and more.
Let’s work together to reimagine your customer experience and store operations!
We love nurturing success for our clients. We can do the same for you!
A seasoned specialty retail apparel, jewelry, and home boutique were facing permanent closure when Covid-19 hit. In business for over 30 years, 17 years in their current location, the store was closed and bills were mounting. They were facing bankruptcy. Running Great Stores hit the ground running and provided guidance for a rapid reinvention to the owner. With the store closed, they achieved 80% sell-through of their spring assortment (with no website), created a new product offering that grew the business, and reached new customers. Social media increased by 140% and brought three team members back from furlough. Two years later, the store continues to thrive, has grown its customer base, and builds year-over-year revenue. Without Running Great Stores, we would be closed today.
- Green Velvet of Granville
A financial services provider that worked primarily with e-commerce retailers wanted to broaden their offering to brick-and-mortar stores. They lacked the knowledge and resources to execute the project in their tight timeline, so they enlisted Running Great Stores. I kicked off the project within a day. A few weeks later, the initiative was fully underway at several multibillion-dollar retailers. Results were immediate: a 39% increase in AOV. I created a full toolset that could be used for future rollouts as well as training templates customized for each brand. The project required cross-functional partnership and brick-and-mortar store operations training to include stores in their digital mindset. The adoption by store associates was excellent, resulting in strong results for the financial provider.
- Klarna US
A direct-to-consumer brand wanted to successfully expand to brick and mortar with no internal knowledge of how to do so. Covid had many malls closed and the expansion was on hold. They hired Running Great Stores to begin building the infrastructure of a retail channel which included a new location opening handbook and a Retail Playbook™ for how stores should operate. “We went from 4 pop-up locations to 58 locations around the country. Standardizing processes and procedures and creating impactful customer engagement gave us the foundation we needed to be successful. Rachel worked collaboratively with our brand, learning the ins and outs to ensure that the retail channel would be seamlessly integrated.
- Purple Innovation
An off-price retailer with a handful of locations and a desire to expand knew they needed a scaleable model. We worked side by side to create an operationally excellent, easy to implement approach to running their stores. All their policies, procedures and processes were updated and added to their digital Retail Playbook™ that when executed, would create operationally excellent stores, a more consistent customer experience and ultimately a solid sales revenue model. We included the Store Managers and District Managers to ensure we were addressing pain points and the outcome has been remarkable.
- Discount Fashion Warehouse
How can you achieve success in retail and start running great stores?