Get ready to
run great stores.

We guide retailers to create remarkable customer experiences and run operationally excellent stores that drive increased revenue.

Grow your business the right way.

Open the door to better brick and mortar.

It starts with being passionately customer‑focused and implementing proven, disciplined processes and tools. It ends with your business thriving.

Create an in-store experience customers talk about.

Customers want to shop in stores that make them feel good about themselves and what they’re buying. Our long track record of retail success will help you do that and more.

Let’s work together to reimagine your customer experience and store operations!

Rachel’s Retail Expertise is a Click Away

Success Stories

We love nurturing success for our clients. We can do the same for you!

"As a seasoned retailer specializing in apparel, jewelry, and home décor, we were on the brink of permanent closure due to COVID-19. Having been in business for over 30 years, with 17 of those in our current location, the sudden store closure left us facing mounting bills and the threat of bankruptcy. Running Great Stores provided invaluable support during this critical time, offering swift guidance that allowed us to reinvent our business model. Despite our physical doors being shut and without a website, we successfully sold through 80% of our spring inventory, introduced new product offerings, and expanded our reach to new customers. Through strategic use of social media, we saw a 140% increase in engagement, which enabled us to bring three team members back from furlough. Now, four years later, our store continues to thrive, with a growing customer base and consistent year-over-year revenue increases. Without Running Great Stores, we wouldn’t be in business today."

As a direct-to-consumer brand, we faced significant challenges in expanding into brick-and-mortar retail, especially without the internal expertise to navigate the process. The pandemic had closed many malls, and our expansion plans were on hold. That’s when we turned to Running Great Stores. They helped us build the entire infrastructure for our retail operations, which included developing a comprehensive location-opening handbook and a detailed retail playbook for store operations. Thanks to their support, we went from four pop-up locations to 58 stores nationwide. Their focus on standardizing processes, streamlining procedures, and enhancing customer engagement provided the solid foundation we needed for success. Rachel worked closely with our brand, immersing herself in every detail to ensure a seamless integration of our retail channel. Without their guidance, our expansion wouldn’t have been possible.

Klarna has been experiencing explosive growth and was taking on the challenge of expanding into brick-and-mortar stores. We needed a retail veteran who could come in, work alongside us to quickly scale our processes, and help get us on a path to win. Rachel seamlessly fit into our extremely hyper-paced start-up, got to work, and became a core part of our strategy team. As a leader, I could not have asked for a better counterpart to take the vision forward. Klarna

An off-price retailer with a handful of locations and a desire to expand knew they needed a scalable model. We worked side by side to create an operationally excellent, easy-to-implement approach to running their stores. All their policies, procedures, and processes were updated and added to their digital Retail Playbook™ that when executed, would create operationally excellent stores, a more consistent customer experience, and ultimately, a solid sales revenue model. We included the Store Managers and District Managers to ensure we were addressing pain points and the outcome has been remarkable.