From Good to Great: Revolutionize Your Retail.
Transform Your Stores. Empower Your People. Deliver Results That Last.
At Running Great Stores, we help retailers identify hidden opportunities in their operations, strengthen their teams, and create customer experiences that turn traffic into revenue.
We partner closely with you — listening first, diagnosing the root cause, and implementing practical solutions that stick.
Retail moves fast, and change can feel overwhelming. That’s why our process is simple:
Execute — We work side by side with your teams to implement change that drives measurable results.
Imagine achieving more with the resources you already have—it’s not just possible, it’s within reach. We’re here to guide you in making it happen.
The Challenge: Inconsistent standards and inefficiencies drain profit and customer trust.
Our Solution: Streamline operations so your teams can focus on what matters — the customer.
The Outcome: Consistency across every store, increased productivity, and improved sales performance.
The Challenge: Customers want more than products — they want to feel good about where they shop.
Our Solution: Equip your teams with the tools, training, and strategies to deliver consistent, personalized service.
The Outcome: A loyal customer base that spends more, returns often, and becomes your brand’s best ambassador.
The Challenge: Store openings often drain resources and cause chaos when processes aren’t clear.
Our Solution: We develop repeatable, efficient systems for opening new stores — on time, on budget, and on brand.
The Outcome: Scalable growth and smoother openings that set every new store up for success.
The Challenge: Teams can’t execute consistently without clear guidance.
Our Solution: We build a customized, mobile-accessible Retail Playbook that documents your policies, standards, and best practices.
The Outcome: Every associate knows how to deliver the brand promise — the right way, every time.
The Challenge: Culture drives behavior — and inconsistent leadership creates inconsistent results.
Our Solution: Through certified workshops like The Energy Bus, The Power of Positive Teams, and The Power of Positive Leadership, we train leaders to build trust, accountability, and positivity.
The Outcome: Engaged teams, inspired leaders, and a culture that fuels performance and retention.
The Challenge: Many retailers lack a dedicated Head of Stores — leaving opportunity, talent, and revenue untapped.
Our Solution: With 30+ years of retail leadership, I step in as your Fractional Head of Stores — providing strategic direction, leadership development, and operational excellence without the full-time cost.
The Outcome:
Fractional leadership is a cost-effective way to get executive-level expertise driving your store performance every day.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
We want to help you become a store where customers love to shop, your teams love to work, and your revenue soars.
We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers. Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
Our expertise is informed by decades of leading companies to success.
These are our most requested projects, but our full capabilities extend beyond them.
To grow brick-and-mortar stores, you need solid operational infrastructure and leaders who help their teams develop their strengths. Leverage one of our StrengthsFinder (Gallup), SLII (Situational Leadership), The Energy Bus, Power of Positive Leadership or Power of Positive Team Workshops & Keynotes workshops to help your team learn and use their strengths.
“Teams that focus on strengths every day have 12.5% greater productivity.”
– Gallup
SLII Concepts teach what it means to lead situationally. That means giving people the right support or direction at the right time, having authentic conversations that empower them, and caring about their growth. SLII Concepts introduces the art of diagnosing an individual’s or team’s development level and then using the appropriate leadership style in response.
When customers love their experience, they stay longer, buy more, and return often.
Turn shopping into a joy for your customers, creating loyalty and positive word-of-mouth.
Deliver the same exceptional experience, no matter the store or team member, through customized processes and training.
Whether your goal is to elevate your customer experience, open new stores with confidence, or bring operational discipline to your organization, we’ll help you get there.
Let’s talk about your biggest opportunities and start building a plan that works.
“You have real skills in organizational enablement.”
– Rob DeMartini, CEO, Purple
Let’s Talk About Your Stores, and How To Make Them Run Great!
