From Good to Great: Revolutionize Your Retail.
From Good to Great: Revolutionize Your Retail.
Imagine achieving more with the resources you already have—it’s not just possible, it’s within reach. We’re here to guide you in making it happen.
Streamline operations to free up your team to focus on what matters—serving your customers.
Improve customer experience by equipping teams with the tools, training, and strategies needed to deliver consistent, personalized, and exceptional service that keeps customers coming back.
Develop repeatable, efficient processes for opening new stores—on time, on budget, and with the same operational excellence as your flagship locations.
Comprehensive, mobile-accessible guides ensuring every team member knows how to deliver exceptional service.
Build a customer-first culture with certified workshops, including The Energy Bus and The Power of Positive Teams.
Fractional retail leadership provides expert-level guidance and strategic oversight for your retail business on a part-time or project basis. It’s a cost-effective way to access seasoned retail executives who can drive performance, optimize operations, build teams, and achieve growth without the full-time commitment.
For retailers without a dedicated Head of Stores, I bring 30+ years of retail expertise to lead and elevate your brick-and-mortar operations.
With my proven track record of scaling operations and unlocking potential for brands, I offer the leadership you need—tailored to your goals—on a flexible, cost-effective basis.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
We want to help you become a store where customers love to shop, your teams love to work, and your revenue soars.
We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers. Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
Our expertise is informed by decades of leading companies to success.
These are our most requested projects, but our full capabilities extend beyond them.
To grow brick-and-mortar stores, you need solid operational infrastructure and leaders who help their teams develop their strengths. Leverage one of our StrengthsFinder (Gallup), SLII (Situational Leadership), The Energy Bus, Power of Positive Leadership or Power of Positive Team Workshops & Keynotes workshops to help your team learn and use their strengths.
“Teams that focus on strengths every day have 12.5% greater productivity.”
– Gallup
SLII Concepts teach what it means to lead situationally. That means giving people the right support or direction at the right time, having authentic conversations that empower them, and caring about their growth. SLII Concepts introduces the art of diagnosing an individual’s or team’s development level and then using the appropriate leadership style in response.
When customers love their experience, they stay longer, buy more, and return often.
Turn shopping into a joy for your customers, creating loyalty and positive word-of-mouth.
Deliver the same exceptional experience, no matter the store or team member, through customized processes and training.
“You have real skills in organizational enablement.”
– Rob DeMartini, CEO, Purple
Rachel’s Retail Expertise is a Click Away
Stay in the retail loop and get the latest Running Great Stores content and free resources straight to your inbox.
© Running Great Stores. All rights reserved.