CONSULTING

From Good to Great: Revolutionize Your Retail.

CONSULTING

From Good to Great: Revolutionize Your Retail.

Uncover Untapped Potential and Empower Your Team with Proven Productivity Strategies

  • Imagine achieving more with the resources you already have—it’s not just possible, it’s within reach. We’re here to guide you in making it happen.

Embrace a New Approach to Retail Transformation

  • Our strategies are designed to foster lasting change, empowering your organization to thrive now and in the future.
  • We will help you become a store where customers love to shop, your teams love to work, and your revenue soars.
  • We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers.
  • Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.

Uncover Untapped Potential and Empower Your Team with Proven Productivity Strategies

Imagine achieving more with the resources you already have—it’s not just possible, it’s within reach. We’re here to guide you in making it happen.

Let us show you how!

Rachel Williamson - Store Operations System

Brick and Mortar Retail Consulting that includes:

Streamline operations to free up your team to focus on what matters—serving your customers.

Improve customer experience by equipping teams with the tools, training, and strategies needed to deliver consistent, personalized, and exceptional service that keeps customers coming back.

Develop repeatable, efficient processes for opening new stores—on time, on budget, and with the same operational excellence as your flagship locations.

Comprehensive, mobile-accessible guides ensuring every team member knows how to deliver exceptional service.

Build a customer-first culture with certified workshops, including The Energy Bus and The Power of Positive Teams.

Fractional Retail Leadership

Fractional retail leadership provides expert-level guidance and strategic oversight for your retail business on a part-time or project basis. It’s a cost-effective way to access seasoned retail executives who can drive performance, optimize operations, build teams, and achieve growth without the full-time commitment.

For retailers without a dedicated Head of Stores, I bring 30+ years of retail expertise to lead and elevate your brick-and-mortar operations.

As a Fractional Head of Stores, I:

With my proven track record of scaling operations and unlocking potential for brands, I offer the leadership you need—tailored to your goals—on a flexible, cost-effective basis.

“Consistency is what transforms average stores into excellent stores.”

– Rachel Williamson

What it takes to build retail joy.

We want to help you become a store where customers love to shop, your teams love to work, and your revenue soars.

We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers. Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.

“Consistency is what transforms average stores into excellent stores.”

– Rachel Williamson

Rachel Williamson - Store Operations System

Our Specialities

Our expertise is informed by decades of leading companies to success.

Leadership Training

D2C to Brick-and-Mortar Retail

Brick-and-Mortar Retail

Our Capabilities

These are our most requested projects, but our full capabilities extend beyond them.

Processes & Infrastructure

Leadership Training

To grow brick-and-mortar stores, you need solid operational infrastructure and leaders who help their teams develop their strengths. Leverage one of our StrengthsFinder (Gallup), SLII (Situational Leadership), The Energy Bus, Power of Positive Leadership or Power of Positive Team Workshops & Keynotes workshops to help your team learn and use their strengths.

Retail Talent Reinvention

“Teams that focus on strengths every day have 12.5% greater productivity.”

– Gallup

SLII Concepts teach what it means to lead situationally. That means giving people the right support or direction at the right time, having authentic conversations that empower them, and caring about their growth. SLII Concepts introduces the art of diagnosing an individual’s or team’s development level and then using the appropriate leadership style in response.

SLII
Blanchard

Benefits of Working with Running Great Stores

When customers love their experience, they stay longer, buy more, and return often.

Turn shopping into a joy for your customers, creating loyalty and positive word-of-mouth.

Deliver the same exceptional experience, no matter the store or team member, through customized processes and training.

Let’s partner to reimagine retail experiences that inspire customers and redefine success.

Together, we’ll turn your stores into destinations people can’t wait to visit!

“You have real skills in organizational enablement.”

– Rob DeMartini, CEO, Purple

Our Process

How we create remarkable experiences.

Pleasing our clients is our No. 1 priority. We want your store to be a legendary experience and stand the test of time, and that’s how we want your experience to be with us — exceptionally collaborative and constructive.

Step 1: Listen

We listen to you to understand your vision and challenges — we get the big picture.

Step 2: Learn

We complete a gap assessment to learn how your retail stores operate, document what we see, and then give you options on where to go next.

Step 3: Execute

The work gets done! We create the content in collaboration with your team.

Step 4: Deliver

We deliver the completed work and train your store teams.

Step 5: Support

We’ve got your back with ongoing support as needed. This includes store visits with your leaders to review operations, discover what else is required, and more.

Rave Reviews

You'll be in a good company.

Rachel’s Retail Expertise is a Click Away

Rachel’s Retail Expertise is a Click Away

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100% woman-owned business