From Good to Great: Revolutionize Your Retail.
Fix Store Execution, Strengthen Leaders, and Scale What Works
Running Great Stores helps retail brands improve store execution, strengthen leadership, and drive more consistent performance across locations.
If your stores are working too hard for inconsistent results, let’s identify what is getting in the way.
Retail excellence comes from doing the right things consistently.
When performance varies by store, leader, or shift, the issue is rarely effort alone.
Running Great Stores helps retail brands identify where execution is breaking down and improve consistency across locations.
Retail Stores Operations Consulting
For retail brands that need stronger store execution and more consistent performance across locations, Running Great Stores provides retail development and store operations consulting grounded in real store experience.
We identify what may be getting in the way of performance and help leaders create the clarity and consistency needed to move the business forward.
Best for: Multi-location retailers, growing store teams, inconsistent performance, or leaders spending too much time reacting instead of leading.
Imagine achieving more with the resources you already have—it’s not just possible, it’s within reach. We’re here to guide you in making it happen.
The Retail Playbook™ helps growing retail brands create greater consistency across stores, leaders, and teams.
It gives your organization a clearer way to protect the customer experience, strengthen execution, and support growth as the business becomes more complex.
Best for: Growing brands, multi-location retailers, and founder-led businesses preparing to scale.
Many growing retailers need experienced store leadership before they are ready to hire a full-time Head of Stores & Operations.
Running Great Stores provides fractional retail leadership for brands that need senior-level support to strengthen performance, guide growth, and bring greater consistency across the business.
You get experienced store operations leadership tailored to your business and stage of growth — without adding a permanent executive role before you are ready.
Best for: Growing brands, founder-led retailers, businesses expanding into brick-and-mortar, or organizations that need experienced retail leadership during a period of change or growth.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
We want to help you become a store where customers love to shop, your teams love to work, and your revenue soars.
We listen. We work hand in hand with you. We’re the “fresh eyes” to help you evaluate, strategize, and execute flawless operations with teams who have a heart for their customers. Our retail expertise and capabilities give you proven solutions for realizing your vision and achieving success.
“Consistency is what transforms average stores into excellent stores.”
– Rachel Williamson
Our expertise is informed by decades of leading companies to success.
These are our most requested projects, but our full capabilities extend beyond them.
To grow brick-and-mortar stores, you need solid operational infrastructure and leaders who help their teams develop their strengths. Leverage one of our StrengthsFinder (Gallup), SLII (Situational Leadership), The Energy Bus, Power of Positive Leadership or Power of Positive Team Workshops & Keynotes workshops to help your team learn and use their strengths.
“Teams that focus on strengths every day have 12.5% greater productivity.”
– Gallup
SLII Concepts teach what it means to lead situationally. That means giving people the right support or direction at the right time, having authentic conversations that empower them, and caring about their growth. SLII Concepts introduces the art of diagnosing an individual’s or team’s development level and then using the appropriate leadership style in response.
Running Great Stores helps retail brands create a more consistent, repeatable approach to opening new locations — so teams are aligned, leaders are prepared, and each store is set up for a stronger start.
Best for: Retailers preparing to open new locations or brands moving from online into physical stores.
“You have real skills in organizational enablement.”
– Rob DeMartini, CEO, Purple
Store performance rises when leaders know how to lead.
Running Great Stores helps store managers, district managers, and field leaders strengthen the leadership skills that improve accountability, coaching, communication, and team performance.
Training is practical, actionable, and built for the pace of retail.
Best for: Retailers that need stronger managers, more consistent leadership, and better follow-through after training.
Customer experience is not just a service statement.
Running Great Stores helps retail teams create a more consistent in-store experience that strengthens execution, supports conversion, and turns more traffic into revenue.
The goal is simple: help your team deliver the experience your brand promises — consistently.
Best for: Retailers with strong traffic but inconsistent conversion, uneven service, or customer experiences that vary by location or team.
Retail moves fast, and change can feel overwhelming.
Running Great Stores brings a practical, collaborative approach focused on what will make the biggest difference in your business.
We work alongside your team to clarify priorities, strengthen execution, and create changes that are realistic, usable, and built to last.
No generic playbooks. No theory for theory’s sake.
Just experienced retail leadership focused on helping your stores perform better.
If your stores feel inconsistent, your leaders are stretched, or growth is creating more complexity, Running Great Stores can help.
Let’s identify what is getting in the way of stronger store performance.
