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Case Study
Discover how one retailer used the COVID pandemic to reinvent herself and her boutique.
Creating Wow Customer Experiences relies on the entire management team’s commitment to executing the 3 F’s. Use this template to easily assess your team.
Looking for an easy way to evaluate your sales results from last week? Download this tool. It is easy to use and will help you think through your sales results so you can move from insight to action. Without action, it is difficult to see changes in your business.
Here is a KPI Calculator. Use it to determine which KPIs are driving your sales goal for the week. Enter your weekly sales goal, expected traffic, a conversion target and the calculator will tell you what ADS is needed to achieve your sales goal. Or you can enter your sales goal, your ADS goal and let the calculator tell you what Conversion you need…get it? Download it and play!
Have you ever thought about the different customer touchpoint within your stores and how your associates respond to the customer in each of these touchpoints? Take a look at this map…and then think about the experience inside your four walls!
The transition to the COVID-19 shut down of our world was an enormous change for all of us. There is no reason to believe the transition to the world opening up again won’t be just as full of change. Checkout this template, full of thought-starters on how to move forward to your new normal…for your family, your team, your customer and yourself.