

Mastering the Fundamentals: Maintain a Customer-Ready Store
Are you ready to take your store to the next level and become the #1 store in your district? It all starts with mastering the fundamentals—maintain a customer-ready store to
Are you ready to take your store to the next level and become the #1 store in your district? It all starts with mastering the fundamentals—maintain a customer-ready store to
I am often asked, “how do I stop hiring the wrong people? I hire people who I think are going to be fantastic and then a day or week later,
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
After spending time in London, shopping in between meetings with clients, I am convinced more than ever that superb customer service IS possible. I saw it first hand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
Much is said about our need to strive for excellence and leave mediocrity behind. It was reinforced again at a leadership conference I attended a few weeks ago. The conference
I have spent the past 20 years beating the role clarity drum and recently heard goal clarity added to it and was mesmerized. The purpose of this blog is to
The LIberty Remodeling Showroom is now open in Springfield, Ohio. Levi Duncan is the owner. He is a 21 year military veteran and active duty Space Force Officer. Levi had
Dreams aren’t just for fairy tales and Disney movies; dreams do come true in real life. At the start of COVID, the Springfield SBDC (Small Business Development Center) Executive Director,
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