Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates. You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with customers will be easy to implement resulting in elevating the customer experience in your store. Enjoy the listen!
Today, I am joined by someone special, Mary Ernst McColgan, designer and curator, owner of Rose Bredl Flower & Garden shop in downtown Columbus, Ohio. Mary has a background in retail and design marketing working for Estee Lauder and Abercrombie & Fitch. Her retail studio is an extension of Mary’s life, a curated floral based lifestyle reflecting the East Coast, American roots and sophistication. The shop is a reflection of her experiences and travels, allowing her to accentuate her personal style – preppy, natural and classic.
Mary’s journey from corporate retail as a district manager to entrepreneur is one you are going to want to hear. We are talking about chasing dreams, building teams, and blooming – literally and figuratively – right where you are planted. Let’s dig in!
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In our latest Running Great Stores podcast episode, Marie shares:
– How her past fueled her passion
– Why every great team needs rocks and rock stars
– And how fashion became her path to freedom, creativity, and success
Marie says it best: #imafosterwin — and she’s on a mission to show others they can be too.
Listen in. Be inspired. Share it with someone who needs to hear it.
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