Keep Calm & Love your Customers
I am sure all of you would agree with me that retail is a difficult industry. (No duh, right?). The outbreak of COVID-19 is not helping and retail isn’t the
March 12, 2020
I am sure all of you would agree with me that retail is a difficult industry. (No duh, right?). The outbreak of COVID-19 is not helping and retail isn’t the
Great Retail Managers are Data Driven! I am excited to have a guest blogger today. Meet Lucia Gonzalez from Flame Analytics in Madrid, Spain. Lucia and I met several months
Introduction to my new Podcast Series! Today, I am thrilled to share an interview with Hugh Linn. He is the store manager of Lane Bryant in Orlando, Florida. Hugh is
Introduction Do you consider yourself a Recruiting Superhero? If you are in retail, this is a super power you need in order to deliver superior customer experiences day in and
Introduction to Passage Two – From Managing Others to Managing Managers Passage Two is the transition from Managing Others to Managing Managers. When I think back on the milestones in
The journey to managing others can be a challenging one. We live for the promotion. We feel we have mastered the work and are ready to lead others to even greater success. Yet the move from being an individual contributor to managing others is where many managers fail.
Over the past several months, I have been visiting the best malls in the biggest cities looking for a retail winner in brick and mortar stores. While I found some
Introduction What if you could have a leadership pipeline that fed non-stop talent for every open role you might have in your store? Does this sound like a magic wish?
Do your palms get sweaty every time you think about giving feedback? Truth is, it just takes practice to get over those fears. Today’s post provides you with simple guidelines that will help you become a master at giving positive and constructive feedback.
I don’t have to tell you that talent is a scarce resource. The search for the best and the brightest who are focused on delivering remarkable customer experiences is constant and never ending.
