Superb Customer Service IS Possible!
After spending time in London, shopping in between meetings with clients, I am convinced more than ever that superb customer service IS possible. I saw it first hand in store
November 2, 2023
After spending time in London, shopping in between meetings with clients, I am convinced more than ever that superb customer service IS possible. I saw it first hand in store
If someone said, “can I see your Retail Winners Manual”, would you know what they were talking about? I recently attended a leadership conference and learned about a “football winners
I have spent the past 20 years beating the role clarity drum and recently heard goal clarity added to it and was mesmerized. The purpose of this blog is to
A few weeks ago, I supported one of my clients in putting on their “first ever” retail brand conference for their store managers, district managers, and trainers. If you have
The LIberty Remodeling Showroom is now open in Springfield, Ohio. Levi Duncan is the owner. He is a 21 year military veteran and active duty Space Force Officer. Levi had
Meet Xantha. This post is about Xantha who made the unexpected journey from banker to fashion designer. Xantha is a WIFE, MOM, SHOPKEEPER, JEWELRY MAKER, FASHION DESIGNER, and ENTREPRENEUR. I
Many years ago I was a buyer of men’s apparel and accessories. I thought it was the most glamorous role ever. I was traveling to LA and NY for Market
Dreams aren’t just for fairy tales and Disney movies; dreams do come true in real life. At the start of COVID, the Springfield SBDC (Small Business Development Center) Executive Director,
There were many triumphs and trip-ups from Holiday 2021. For the past couple of decades, I have put together a recap of the holiday period to circulate across the organizations
When is the last time you celebrated the fact that your team used a “one for all, all for one” approach in how the business operated? There are certainly instances
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