
7 Retail Leadership Behaviors That Improve Store Execution
“We have to make our numbers.” I constantly hear leaders say this, and my response is always the same: Of course we do. But how are we going to make

“We have to make our numbers.” I constantly hear leaders say this, and my response is always the same: Of course we do. But how are we going to make

Retail is evolving fast — and the best brands aren’t fighting the future, they’re building it. Learn three proven leadership strategies to strengthen your team, enhance customer experience, and achieve operational excellence in every store.

As 2025 comes to a close, the retail industry stands at a crossroads. The biggest retail trends of 2025 revealed which brands stayed grounded in fundamentals and which drifted. This

Today we’re diving into one of the most overlooked opportunities in brick-and-mortar retail — your foot traffic. Based on insights from Mark Ryski’s powerful book Traffic is a Gift, we’re going to unpack why every person who walks through your door is more than just a potential sale — they’re a brand touchpoint, a loyalty moment, and a chance to grow.
If you’ve ever said “we’re not getting enough traffic,” this episode is for you — because what you do with the traffic you do get might be the real problem.
Let’s talk about what it means to turn traffic into results — and how to lead your store team to stop wasting the gift.
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Becoming a high-performing Store Manager is not about doing everything yourself, working the longest hours, or waiting for the perfect team. It is about learning how to lead a business

I’m often asked how I can reduce turnover in my store. And it’s a great question because turnover costs retailers money. When you hire someone, get them trained and then

I don’t want to talk about variability in retail performance without mentioning the C-word. It’s 2021 after all and we want to leave it in 2020. However, COVID (ok,

Do you notice job performance improve once you teach a new skill? Does the associate apply their new skill set flawlessly or change their behavior? I bet you both were

What Is Sales and Business Acumen? The definition of business acumen is being able to combine your experience, knowledge, perspective, and awareness of what is happening in your business and

Introduction to Passage Two – From Managing Others to Managing Managers Passage Two is the transition from Managing Others to Managing Managers. When I think back on the milestones in