Addressing performance variability in your district is the most important activity you will address. So, what do you do about it? First, let’s define performance variability. Performance variability occurs when
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
After spending time in London, shopping between meetings with clients, I became even more convinced that superb customer service is possible — and repeatable. I saw it firsthand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Retail Winner’s Manual: 11 Fundamentals for Running a Great Store If someone asked, “Can I see your Retail Winner’s Manual?” would you know what they meant? I recently attended a
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
Much is said about our need to strive for excellence and leave mediocrity behind. It was reinforced again at a leadership conference I attended a few weeks ago. The conference
I have spent the past 20 years beating the role clarity drum and recently heard goal clarity added to it and was mesmerized. The purpose of this blog is to
Successful retailing is about making a human connection with every customer. It is easier said than done. I spend a lot of time getting to know retailers. Most have the
The LIberty Remodeling Showroom is now open in Springfield, Ohio. Levi Duncan is the owner. He is a 21 year military veteran and active duty Space Force Officer. Levi had
