Stop Hiring The Wrong People.
I am often asked, “how do I stop hiring the wrong people? I hire people who I think are going to be fantastic and then a day or week later,
September 26, 2024
I am often asked, “how do I stop hiring the wrong people? I hire people who I think are going to be fantastic and then a day or week later,
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
After spending time in London, shopping between meetings with clients, I became even more convinced that superb customer service is possible — and repeatable. I saw it firsthand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
Much is said about our need to strive for excellence and leave mediocrity behind. It was reinforced again at a leadership conference I attended a few weeks ago. The conference
I have spent the past 20 years beating the role clarity drum and recently heard goal clarity added to it and was mesmerized. The purpose of this blog is to
Are You Maximizing Conversion in Your Retail Store? How to Increase Conversion in Retail If you run a retail store, there is one metric that can dramatically change the way
Are you dealing with the grief of losing your job this past week? If so, this post is for you. There is Hope Some of my dear friends, colleagues and
Do you notice job performance improve once you teach a new skill? Does the associate apply their new skill set flawlessly or change their behavior? I bet you both were
