Addressing performance variability in your district is the most important activity you will address. So, what do you do about it? First, let’s define performance variability. Performance variability occurs when
After spending time in London, shopping in between meetings with clients, I am convinced more than ever that superb customer service IS possible. I saw it first hand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
Meet Xantha. This post is about Xantha who made the unexpected journey from banker to fashion designer. Xantha is a WIFE, MOM, SHOPKEEPER, JEWELRY MAKER, FASHION DESIGNER, and ENTREPRENEUR. I
There were many triumphs and trip-ups from Holiday 2021. For the past couple of decades, I have put together a recap of the holiday period to circulate across the organizations
Introduction When is the last time you used a RACI chart in order to articulate who was accountable vs. responsible to ensure work got done? I know people who live
Ready for a little LinkedIn profile magic? Did you know that LinkedIn is the #1 way that recruiters are looking for talent? How would you describe your LinkedIn profile? Would
With everything going on in retail today, when is the last time you thought about the impact of one bad review on your brand? A review, you say? I can’t
This 7 day action plan can help you move from complaining to gratitude.
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