Are you ready to ace your district manager visit? Preparing for a district manager visit can be stressful, but with the right approach, you can impress them without spending a
So many dotcom retailers are moving into the brick-and-mortar space, excited and nervous simultaneously. This post reviews how to think about this gigantic step.
I’m often asked how I can reduce turnover in my store. And it’s a great question because turnover costs retailers money. When you hire someone, get them trained and then
I am often asked, “how do I stop hiring the wrong people? I hire people who I think are going to be fantastic and then a day or week later,
Introduction to Venetian Retail. As I headed to Venice on holiday for the first time, I was curious if there would be a difference between Venetian retail and US retail.
Addressing performance variability in your district is the most important activity you will address. So, what do you do about it? First, let’s define performance variability. Performance variability occurs when
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
After spending time in London, shopping between meetings with clients, I became even more convinced that superb customer service is possible — and repeatable. I saw it firsthand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
