Where Did All The Gift Boxes Go?
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
December 1, 2023
Over the years, more and more retailers have stopped giving away gift boxes at the holidays. It is such a bummer to shop at a favorite brand and then need
After spending time in London, shopping between meetings with clients, I became even more convinced that superb customer service is possible — and repeatable. I saw it firsthand in store
Overview. Having a successful holiday doesn’t just happen. It requires holiday prep and now is the TIME to get ready. I know, the kids are barely back to school. But
Finding top talent can be difficult, and if you work in retail, some will say it is virtually impossible. I was shopping today at JCrew today. Shopping always gives me
Much is said about our need to strive for excellence and leave mediocrity behind. It was reinforced again at a leadership conference I attended a few weeks ago. The conference
I have spent the past 20 years beating the role clarity drum and recently heard goal clarity added to it and was mesmerized. The purpose of this blog is to
Successful retailing is about making a human connection with every customer. It is easier said than done. I spend a lot of time getting to know retailers. Most have the
A few weeks ago, I supported one of my clients in putting on their “first ever” retail brand conference for their store managers, district managers, and trainers. If you have
Brick and Mortar retail at holiday? Well there is nothing better. It’s exhilarating and at the same time, can be stressful. Today’s guest, Jim O’Toole, has mastered the art of winning at holiday as a multi-unit leader and he shares his secrets with us!
There were many triumphs and trip-ups from Holiday 2021. For the past couple of decades, I have put together a recap of the holiday period to circulate across the organizations
