

Keep Calm & Love your Customers
I am sure all of you would agree with me that retail is a difficult industry. (No duh, right?). The outbreak of COVID-19 is not helping and retail isn’t the
I am sure all of you would agree with me that retail is a difficult industry. (No duh, right?). The outbreak of COVID-19 is not helping and retail isn’t the
Great Retail Managers are Data Driven! I am excited to have a guest blogger today. Meet Lucia Gonzalez from Flame Analytics in Madrid, Spain. Lucia and I met several months
Introduction Do you consider yourself a Recruiting Superhero? If you are in retail, this is a super power you need in order to deliver superior customer experiences day in and
Over the past several months, I have been visiting the best malls in the biggest cities looking for a retail winner in brick and mortar stores. While I found some
Introduction My January blogs have been all about YOU. January Week 1 was about completing a 2019 Reflection Exercise. January Week 2 was the Stop, Start, Continue exercise. If you
The older I get, the more I realize how precious time is. Days roll into weeks and weeks into months and before you know it, we are celebrating a new year. Take a few moments and reflect on 2019 using my Reflection Worksheet…you will be glad you did! Xoxo, Rachel
One Word Several years ago, I read a book called One Word, by Jon Gordon. This book, like many of Jon’s books, was simple to read, understand and apply. If
Have you ever heard the saying “your store is only as strong as your weakest link”? Today we explore what or who this is referring to. With holiday around the corner, you cannot afford to miss this read.
Background and Context Conversion is perhaps the last great retail metric. My friend Mark Ryski of Edmonton, Canada and I sat down to record a podcast about his passion and
Effective Labor Scheduling is critical to maximizing sales results. This requires having the right associates with the right skills who can work when you need them.
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