Root Cause of Performance
Get to the Root Cause of Store Performance with the 5 Whys When store performance is off, one of the most important things a retail leader can do is get
May 19, 2020
Get to the Root Cause of Store Performance with the 5 Whys When store performance is off, one of the most important things a retail leader can do is get
Providing wow customer experiences has always been the requirement to be successful in retail. COVID-19 has upped the ante and made it even more of a mandate than it was
What Is Sales and Business Acumen? The definition of business acumen is being able to combine your experience, knowledge, perspective, and awareness of what is happening in your business and
I know, I know, stores are all closed so why am I posting content about building trust and empathy with your customers? Listen when I say this…this current situation is
Strategizing will get you further than stressing out about your retail store and the impact of the Coronavirus. If you own your own retail shop, you are finding yourself in
I am sure all of you would agree with me that retail is a difficult industry. (No duh, right?). The outbreak of COVID-19 is not helping and retail isn’t the
Great Retail Managers are Data Driven! I am excited to have a guest blogger today. Meet Lucia Gonzalez from Flame Analytics in Madrid, Spain. Lucia and I met several months
Introduction Do you consider yourself a Recruiting Superhero? If you are in retail, this is a super power you need in order to deliver superior customer experiences day in and
Over the past several months, I have been visiting the best malls in the biggest cities looking for a retail winner in brick and mortar stores. While I found some
Introduction My January blogs have been all about YOU. January Week 1 was about completing a 2019 Reflection Exercise. January Week 2 was the Stop, Start, Continue exercise. If you
